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FAQ

If your questions are not listed here, feel free to contact us for further assistance.

Is it discreet shipping?
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Yes, all orders will be shipped discreetly.

How do I track my package?
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Once getting the tracking number, we will send you an email with tracking information. Please kindly track it on the shipping carrier’s official website.

Do you ship to PO Box?
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We do not ship to PO Box due to security reasons. Please kindly leave a physical shipping address for your order.

What’s your warranty?
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ViparSpectra products come with a limited warranty. We will take care of all quality-related issues with full refund or new replacement including any return shipping costs within 30 days return policy. If defect arises and valid claim are within the warranty period, we will offer you repair service or new components for replacement. Check our refund policy for more information. Note: The international shipping cost will be covered by the customer.

Do I have to send the defective products back to China?
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We have local warranty center in the United States, Canada, the United Kingdom and Australia. Customers in those countries can return the lights to local warranty center directly. Customers in other countries will have to return to the warranty point of corresponding countries where you buy.

The product is great, but I changed my mind. How do I return an unopened LED grow light?
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Products with no quality-related issues can be returned within 30 days since receiving your order. If your product does not meet your needs during this period, please contact us at support@viparspectra.com and provide your order number or product information and return reason for us. We will reply you within 1 business day.